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Refund Policy

Return Policy

Swisstone will accept returns only in case of wrong/faulty product delivered. For availing an exchange or refund, the customer has to write a mail to and inform about the fault in the product within 24 hours of receiving the product and return the faulty/wrong product within 48 hours of receiving the product at the return address mentioned on the product invoice. The courier charges for returning the product will be borne by the customer.

Cancellation and refund can cancel the order in case of unavailability of the product or unserviceable delivery area. In such a case, refund will be processed through same mode within 5 working days.

The customer can cancel the order within 5 hours of placing the order. In such a cancellation, the refund will processed through the same mode within 5 working days.

Return & Refund

Goods once sold will not taken back until and unless some manufacturing fault is found. 


Contact Information 

For any queries, customers can contact us at